Shipping – Getting Your Freddie Knows Goodies to You

At Freddie Knows, we tried hand-delivering each parcel personally (because who doesn’t love a good road trip?), but it turns out that’s not the most efficient business model. So, we’ve teamed up with Australia Post for fast, reliable delivery.

We’ve tapped into live shipping rates directly from Australia Post, which means no hidden fees or extra charges on your order. For an up-to-date shipping estimate, check out the AusPost Shipping Calculator or use our shipping estimator while browsing your cart.

Local Pickup in Townsville:
If you’re in Townsville, QLD, great news! You can skip the shipping costs and pick up directly from our HQ. Simply select ‘local pickup’ when checking out.

We’re All About Keeping It Affordable:
We totally get that shipping costs can feel like a bit of a bummer, but we’re committed to keeping it as affordable as possible while getting your order to you safe and sound.

We Currently Ship To:

• Australia

• New Zealand

• USA

If you’re outside these regions, don’t stress! Drop us an email at [email protected], and we’ll see what we can do—who knows, we might just be able to throw it in someone’s luggage!

No Blow Policy:
We’ve got your back. If your order arrives damaged, we won’t leave you hanging. Simply let us know, and we’ll send a replacement straight to you—no questions asked. We want you to love your Freddie Knows products, and we’ll make sure you do!

Time’s Precious Policy:
We know your time is valuable, so we work hard to get your order packed and shipped the very same day—or the following day at the latest (except on holidays, of course). We aim to get your goodies to you as quickly as possible, so you don’t have to wait around.

Track Your Order:
Once your order is processed and completed by the Freddie Knows team, you’ll receive a tracking number via email. Simply visit Australia Post’s Tracking Page and enter your unique tracking code to keep tabs on your parcel’s journey.