Returns & Refunds Policy

At Freddie Knows, we want you to love your curls and have the best experience possible with our products.

Because our products are cosmetic and personal care items, we are unable to accept returns or offer refunds for products that have been opened, used, or simply aren't suitable for your hair.

Change of Mind

We do not offer refunds or exchanges for change of mind, incorrect purchases, or if a product does not meet your personal preferences after use.

Curly hair is unique, and results can vary depending on your hair type, routine, application method, and styling techniques. If you're not getting the results you expected, please get in touch with us—we're always happy to help troubleshoot and provide personalised advice to help you get the best from your products.

Damaged or Faulty Products

If your order arrives damaged, defective, or you believe there is a manufacturing fault, please contact us within 7 days of receiving your order.

Please include:

• Your order number.
• A description of the issue.
• Clear photos of the product and any damage or fault.

Once we have reviewed your claim, we will arrange a replacement, refund, or other appropriate remedy where required.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement, repair, or refund where a product has a major failure or does not meet the consumer guarantees provided by law.

Nothing in this policy limits or excludes your rights under the Australian Consumer Law.

Need Help?

If you have any questions about your order or you're not sure whether your product may be faulty, we'd love to help.

Please contact us at gday@freddieknows.com, and we'll get back to you as soon as possible.